› AGENTIC SYSTEMS
Most mid-size companies don't need a bigger HR, finance or ops team — they need fewer hours spent on work that repeats every week. We read the operation, identify the sub-processes where autonomous agents can genuinely take over, and set them up inside the systems you already use — your HRIS, your ERP, your email, your ticketing tool — with clear human-in-the-loop checkpoints. The people you already have keep the decisions; the agents handle the repetition.
Most engagements start with the Process Diagnosis — but if you've already validated the use case, or you have agents live and need help operating them, you can jump in at the right phase.
1–2 weeks · fixed price
For: You think there's repetitive work eating your team, but you haven't decided what to automate.
We sit with the team, map the operation, identify which sub-processes are worth giving to an agent, and write a diagnosis with cost and time envelopes. About one in five ends with "not this one, not yet" — that's the work being done honestly.
OUT: written diagnosis + recommended starting point Start a diagnosis →2 weeks – 6 months · scope-dependent
For: You already know what to automate — you need engineers to ship it inside your systems.
Agents wired into the tools your team already uses — HRIS, ERP, email, ticketing, Slack. Human-in-the-loop checkpoints, audit trails, override paths. Documented so your team can run it without us once it's live.
OUT: agents live inside your stack Skip to build →Ongoing · retainer or per-incident
For: You have agents in production, need someone watching drift, cost and policy — or you're expanding to the next process.
Light retainer for monitoring, eval drift, cost ceilings, regulator-ready audit exports. Or one-off engagements to bring the next sub-process onto the same operating spine.
OUT: stable live process + roadmap for the next one Talk operations →We don't replatform you and we don't sell a tool. We plug agents into your HRIS, your ERP, your email and your ticketing — and let them carry the repetitive work alongside your team. Four examples of the shape that tends to take.
Offer letters, equipment requests, policy attestations, first-week scheduling — coordinated by agents across the HRIS, IT ticketing and email the team already uses. The HR lead approves exceptions; everything else moves without them touching it.
HR OPS · MID-SIZE SAAS · ~6 WEEKSInvoices read in from email and the ERP, matched against POs, flagged to finance only on mismatch or missing approval. The two-person finance team stopped losing half of month-end to manual chasing.
FINANCE OPS · MID-SIZE DISTRIBUTOR · ~2 MONTHSSmall compliance team, rising volume. Documents, sanctions screens and risk signals gathered and pre-assessed by an agent; the analyst now only reviews cases the agent is unsure about, or where policy requires a human by design — every step on the audit trail the regulator expects.
COMPLIANCE · FINTECH · ~2 WEEKSCarrier delays, mis-scans and address mismatches picked up automatically, resolved against the playbook the ops lead wrote down. Novel exceptions — the genuinely novel ones — still escalate, with evidence already gathered and a draft resolution attached.
E-COMMERCE OPS · MID-SIZE RETAILER · ~3 MONTHSEvery engagement starts with reading the operation, writing a diagnosis, and agreeing what's worth doing. The build that follows can be as short as one or two weeks — a single process off a single person's plate — or as long as a few months when we're redesigning the back-office of a whole function.
We sit with the team — often HR, finance, ops or compliance — and map what they actually do every week. Where the hours go, which decisions repeat, which systems carry the work and which handoffs break.
OUT: process map + friction pointsA written diagnosis: which sub-process is worth giving to an agent, what the human-plus-agent version looks like, what it'll cost to build, and an honest "when not to automate." Signed off with the process owner before anyone builds.
OUT: diagnosis + cost & time envelopeAgents wired into the tools the team already uses — HRIS, ERP, email, ticketing, Slack. A small engagement can ship a single process in a week or two; a whole function-wide redesign takes a couple of months.
OUT: agents live inside your stackYour team is trained on the override paths and the audit surface. We stay on a light retainer if you want someone watching drift and cost — or we hand everything over and step out. Your call.
OUT: live process + runbooks + your people in chargeScale varies. So does the price. Putting a single HR or finance sub-process on rails can be a two-week engagement. Redesigning a whole function — compliance, e-commerce ops, claims — takes months. The Process Diagnosis is where we tell you, with numbers, which one you're looking at. About one in five ends with "not this one, not yet" — and we'd rather tell you that early than bill through it.
A quick read of what we decline — so the shape of a good-fit engagement becomes obvious by contrast, and so you can tell us apart from the Big 4 deck or the feature-focused devshop.
The Big 4 will sell you a hundred-page operating model and hand the build off to someone else's team, nine months later. We deliver a written Process Diagnosis — then we redesign and run the process ourselves. One vendor, start to operational reality.
Plenty of good devshops will happily add "AI" to your roadmap as a feature. We don't. Our work lives behind the product — in the back-office process, the compliance loop, the exception queue. That's where the cost actually is.
Vendor lock-in is the biggest silent cost in this category. Everything we build — prompts, eval suites, runbooks, the ops dashboards — is yours and documented for your team. When we leave, the redesigned process runs without us.
A redesigned process that can't be audited, overridden or turned off in one case is a liability. Every redesign ships with human-in-the-loop checkpoints, a full decision log, and an off-switch the ops lead controls — not us.
The expensive mistake in this field isn't a bad model — it's a great model pointed at the wrong sub-process. Process Diagnosis exists to rule that out before budget is committed. About one in five diagnoses end with "not this one, not yet."
AUDIT · COMPLIANCE · OWNERSHIP
Human-in-the-loop by design. Every redesigned process has explicit checkpoints where a human decides. Confidence thresholds, escalation rules and override paths are agreed with the ops lead and the compliance owner before the agent runs on a live case.
Auditability & compliance. Every decision the agent takes is logged against a policy reference, retained for the period your regulator asks for, and exportable in the format your auditor wants. We've operated under SOC 2, financial-services and HIPAA-adjacent review; private model deployments and VPC-isolated inference are the default where data sensitivity calls for it.
No vendor lock-in. Prompts, eval suites, the process playbook, the operator dashboards — everything is yours from day one, documented so your team can run it without us. Evals, drift monitoring and cost ceilings are instrumented so the process is measurable long after our engagement ends.
No deck. No sales pitch. Tell us where your small team is spending time it shouldn't be — HR admin, finance close, KYC review, exceptions queue, whatever it is. Thirty minutes is usually enough to tell whether a two-week win or a three-month redesign makes sense, or whether it's not the right moment at all.